An inefficient method to remove an object with large number associated objects was being called subsequent times before it completed, causing other requests to queue. The method has been identified and a performance fix is put in place.
Posted 3 months ago. Mar 08, 2019 - 18:24 UTC
We have restored service and are looking into the root cause.
Posted 3 months ago. Mar 08, 2019 - 17:44 UTC
Servers appear unresponsive, we are investigating
Posted 3 months ago. Mar 08, 2019 - 17:28 UTC
This incident affected: App server (zendesk.sweethawk.co) (Tasks, Calendar, Survey, Approvals, Deadline, Due Time, Reminders, Timers, Notify).